WHITE PAPER

From Cloud Chaos to Citizen Trust:
The Unified Observability Advantage

The move to cloud has created complexity for public sector agencies, who must meet rising citizen expectations for reliable digital services. This Intermedium white paper, sponsored by Dynatrace, positions unified observability as the strategic discipline to manage this complex digital landscape. It illustrates how a single, cohesive view enables agencies to shift from reactive firefighting to proactive governance , build citizen trust, empower staff, and ensure the safe adoption of AI.